> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tryorato.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Calls

> View, monitor, and manage all calls made by your AI Assistants - outbound campaigns, inbound calls, and real-time activity.

## Overview

The **Calls** section is your central log of every call made or received by your AI Assistants. Track real-time activity, review completed calls, and analyse performance metrics all in one place.

<Frame>
  <img src="https://mintcdn.com/oratoinc/p17B-McT_jBLUIPP/images/Call.png?fit=max&auto=format&n=p17B-McT_jBLUIPP&q=85&s=93ded7f6b73b2ae9d0066ae3e6f753f2" alt="Call" width="1517" height="681" data-path="images/Call.png" />
</Frame>

The main dashboard shows:

<CardGroup cols={2}>
  <Card title="Successful Calls" icon="phone-check">
    Number of calls that connected and completed successfully today
  </Card>

  <Card title="Call Duration" icon="clock">
    Total minutes of calls made today
  </Card>

  <Card title="Conversion Rate" icon="chart-line">
    Percentage of calls that resulted in a qualified lead or desired outcome
  </Card>

  <Card title="Real-time Activity" icon="activity">
    Live view — calls per minute, active calls right now, and today's total minutes
  </Card>
</CardGroup>

***

## Call types

Orato handles two types of calls:

<Tabs>
  <Tab title="Outbound Calls">
    Outbound calls are made **by your AI Assistant** to contacts in a Lead Batch, triggered through a Campaign.

    * Initiated automatically when a Campaign is running
    * Can also be triggered manually from the dashboard
    * Uses the phone number assigned to the assistant as the caller ID

    **Common use cases:** Lead qualification, appointment reminders, payment follow-ups, sales outreach
  </Tab>

  <Tab title="Inbound Calls">
    Inbound calls are received **by your AI Assistant** when someone dials your Orato phone number.

    * Requires a phone number purchased from the Phone Numbers section
    * The assistant answers immediately - no hold time
    * Available 24/7, handles unlimited simultaneous calls

    **Common use cases:** Customer support, lead intake, appointment booking hotlines
  </Tab>
</Tabs>

***

## Real-time monitoring

The **Real-time** panel on the dashboard shows live call activity:

| Metric              | What it means                                                |
| ------------------- | ------------------------------------------------------------ |
| **Calls/min**       | Current call rate - how many calls are being made per minute |
| **Current Hour**    | Number of calls in the current hour                          |
| **Active Calls**    | Calls connected and in progress right now                    |
| **Today's Minutes** | Total billable minutes used today                            |

<Info>
  The real-time panel updates live. Use it to monitor active campaigns and ensure calls are progressing as expected.
</Info>

***

## Monthly call statistics

The monthly stats panel shows a broader view of your calling performance:

| Metric           | Description                                        |
| ---------------- | -------------------------------------------------- |
| **Attempts**     | Total call attempts made this month                |
| **Connected**    | Calls that successfully connected                  |
| **Completed**    | Calls that ran to completion                       |
| **Success Rate** | Percentage of attempts that completed successfully |

***

## Call usage and billing

The **Call Usage Statistics** section shows your consumption against your plan:

<CardGroup cols={2}>
  <Card title="Connection Rate" icon="signal">
    Percentage of call attempts that actually connected to a live person
  </Card>

  <Card title="Connected Calls" icon="phone">
    Total number of calls that connected (all time)
  </Card>

  <Card title="Billable Minutes" icon="clock">
    Total minutes consumed — shown with your remaining minute balance
  </Card>

  <Card title="Estimated Cost" icon="credit-card" />
</CardGroup>

***

## Call outcomes

Every call is tagged with an outcome after it ends. View outcome breakdowns in the **Call Outcomes** chart:

| Outcome            | Meaning                                             |
| ------------------ | --------------------------------------------------- |
| **Qualified**      | Lead met the qualification criteria during the call |
| **Not Interested** | Lead explicitly declined                            |
| **No Answer**      | Call rang but wasn't picked up                      |
| **Voicemail**      | Call reached voicemail                              |
| **Busy**           | Line was busy at time of call                       |
| **Failed**         | Call could not be connected                         |

***

## Call history

To view individual call records, go to **Conversations** — where every call has a full transcript, duration, outcome, and recording available.

<Card title="View Conversations →" icon="messages" href="/conversations">
  Access full transcripts, recordings, and outcomes for every call
</Card>

***

## Adding funds

Call usage is prepaid. When your balance runs low, click **Add Fund** in the top navigation bar to top up your account.