> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tryorato.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Outbound

## What is the Outbound?

Outbound calls are calls your AI Assistant makes to contacts. You can trigger a single call from the dashboard, run a campaign to call a whole lead batch at once, or integrate directly with the API to trigger calls from your own application.

<Frame>
  <img src="https://mintcdn.com/oratoinc/p17B-McT_jBLUIPP/images/Outbound.png?fit=max&auto=format&n=p17B-McT_jBLUIPP&q=85&s=47f459d9de8c23a4fec224b4c0f26d6b" alt="Outbound" width="473" height="391" data-path="images/Outbound.png" />
</Frame>

***

## Three ways to make an outbound call

<Tabs>
  <Tab title="Dashboard - single call">
    Use this when you want to call one specific person right now.

    <Steps>
      <Step title="Go to Calls">
        Click **Calls** in the left sidebar.
      </Step>

      <Step title="Click Make Call">
        Click the orange **Make Call** button in the top right corner of the page.
      </Step>

      <Step title="Enter the number and select an assistant.">
        Enter the recipient's phone number in international format and choose which AI Assistant should handle the call.
      </Step>

      <Step title="Confirm">
        Click to confirm. Your assistant dials the number immediately.
      </Step>
    </Steps>
  </Tab>

  <Tab title="Campaign - call a whole list">
    Use this when you want to call a batch of leads at once.

    <Steps>
      <Step title="Create a Lead Batch">
        Go to **Leads** and create a batch with the contacts you want to call. Add them manually or upload a CSV.
      </Step>

      <Step title="Create a Campaign">
        Go to **Campaigns**, click **+ Create Campaign**, and fill in:

        * The Lead Batch you just created
        * The AI Assistant to use
        * Call rate: 3–8 calls per minute
        * Schedule: start immediately or set a time
      </Step>

      <Step title="Launch">
        Click **Create Campaign**. Your assistant starts calling every contact in the batch automatically.
      </Step>
    </Steps>

    <Tip>
      Keep the call rate between 3 and 8 calls per minute. Going higher can trigger spam detection on carrier networks and reduce your answer rate.
    </Tip>
  </Tab>

  <Tab title="API - trigger from your code">
    Use this when you want to trigger calls programmatically from your own application.

    First, get your API key from **Developer → API Keys**. Then send a POST request:

    ```bash theme={null}
    curl --request POST \
      --url https://api.tryorato.com/v1/call \
      --header 'Authorization: Bearer YOUR_API_KEY' \
      --header 'Content-Type: application/json' \
      --data '{
        "assistant_id": "your-assistant-id",
        "recipient_phone_number": "+911234567890"
      }'
    ```

    The call fires immediately. You'll get back a `call_id` you can use to check its status.
  </Tab>
</Tabs>

***

## What you see in the call list

Every outbound call shows up in the **Calls** page with these details:

| Column           | Description                                                           |
| ---------------- | --------------------------------------------------------------------- |
| **Call Details** | Whether it was outbound or inbound, and the phone number              |
| **Lead**         | The contact associated with this call, with a **View Lead** link      |
| **Status**       | `COMPLETED`, `IN PROGRESS`, `FAILED`, or `TRANSFERRED`                |
| **Duration**     | How long did the call last                                            |
| **Outcome**      | The result of the call is tagged by your assistant                    |
| **Date & Time**  | When the call happened                                                |
| **Actions**      | Options to view details, read the transcript, or replay the recording |

### Filtering the call list

Use the filters at the top of the page to narrow down what you're looking at:

* **All Status**: filter by Completed, Failed, In Progress, or Transferred
* **All Outcome**: filter by Qualified, Not Interested, Dead, etc.
* **From Date / To Date**: filter by a date range

Toggle **Live Updates** to automatically refresh the list as new calls come in during an active campaign.

***

## Call statuses

| Status        | What it means                                        |
| ------------- | ---------------------------------------------------- |
| `COMPLETED`   | The call connected and ran to a natural end          |
| `IN PROGRESS` | The call is happening right now                      |
| `FAILED`      | The call couldn't connect                            |
| `TRANSFERRED` | Your assistant transferred the call to a human agent |

***

## Things to know

<Note>
  Outbound calls require a phone number in your account. If you haven't bought one yet, go to **Phone Numbers** and complete the compliance process first.
</Note>

<Warning>
  Only call contacts who have given consent to be contacted. Automated outbound calls are regulated under TCPA in the US and TRAI in India.
</Warning>

***

## Where to go next

<CardGroup cols={2}>
  <Card title="Campaigns" icon="bullhorn" href="/campaigns">
    Call your entire lead list automatically
  </Card>

  <Card title="Call History" icon="clock-rotate-left" href="/calls/call-history">
    Review transcripts and recordings of past calls
  </Card>

  <Card title="Inbound Calls" icon="phone-arrow-down-left" href="/calls/inbound">
    Set up your assistant to receive incoming calls
  </Card>

  <Card title="Phone Numbers" icon="phone" href="/phone-numbers">
    Get a number for outbound calling
  </Card>
</CardGroup>