> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tryorato.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Dashboard

> A real-time overview of your calls, leads, campaigns, assistant performance, and spend.

The dashboard is the first page you see after logging in. It updates live, as shown by the **Live** indicator in the top right.

![Orato dashboard](https://mintcdn.com/oratoinc/4kqJqYTkP_RSjHT3/images/app/dashboard.png?fit=max\&auto=format\&n=4kqJqYTkP_RSjHT3\&q=85\&s=fb46d42469d5e879685319b7505eec51)

## Headline metrics

| Metric | What it shows |
| - | - |
| **Total Leads** | All leads, with how many are new and hot |
| **Calls Today** | Calls placed today, completed count, and average duration |
| **Lead Conversion** | Share of leads that became qualified |
| **Inbound Answer Rate** | Share of today's inbound calls that were answered |
| **Avg Response Time** | How quickly the AI gives its first response |
| **AI Handle Rate** | Share of calls handled by AI without escalation |

## Call activity

A chart of total, completed, connected, inbound, and outbound calls, plus billable minutes. Change the time range with the dropdown (for example **Last 7 days**).

## AI assistant performance

| Metric | Meaning |
| - | - |
| **Handle Rate** | Share of conversations the AI completed on its own |
| **Escalation Rate** | Share transferred to a human |
| **Avg AI Duration** | Average length of AI-handled conversations |
| **Active / Total** | Active assistants out of all assistants |
| **Top escalation reason** | The most common reason calls are escalated |
| **Inbound / outbound bots** | How many assistants of each role you have |

## Call usage statistics

**Connection Rate**, **Connected Calls**, **Billable Minutes** (with estimated minutes remaining), and **Usage cost (USD)** for the current month.

## Outcomes

* **Inbound outcomes**: Answered by AI, Escalated to Human, Missed, Voicemail Left, Callback Requested.
* **Outbound outcomes**: Connected, No Answer, Callback, Not Interested, Qualified.

## More panels

| Panel | What it shows |
| - | - |
| **Action required** | Items that need your attention. Shows **All caught up!** when there are none. |
| **Call performance** | Completed, inbound, successful, and total calls over time |
| **Lead sources** | Where your leads came from |
| **Quick actions** | Shortcuts to **Add New Lead**, **Create Campaign**, and **Test Assistant** |
| **Today's schedule** | Meetings scheduled for today |
| **AI assistants overview** | Total, active, inbound, and outbound assistants |
| **Recent activity** | Latest events in your workspace |

> [!TIP]
>
> New to Orato? Click the tour button in the top bar for a guided walkthrough of the dashboard.


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