> ## Documentation Index > Fetch the complete documentation index at: https://docs.tryorato.com/llms.txt > Use this file to discover all available pages before exploring further. # Manual calls > Dial leads yourself from the browser, label each call's outcome, and track your team's calling performance on the manual calls dashboard. **Manual Calls** lets your team make regular phone calls straight from the browser, without an AI assistant. Use it for hot leads, follow-ups that need a human touch, or calling back someone your AI agent qualified. Manual calls use your organization's phone numbers as caller ID and are billed from your [wallet](https://docs.tryorato.com/account/billing.md) per connected minute. In the sidebar, **Manual Calls** has two pages: | Page | What it's for | | - | - | | **Dashboard** | Performance of calls your team dialled from the browser | | **Call History** | Every manual call, the dialer, and the phonebook | ## Before you start > [!TIP] > > At least one phone number. See [Phone numbers](https://docs.tryorato.com/phone-numbers.md). > [!TIP] > > Wallet balance. Manual calls are billed per connected minute. > [!TIP] > > Microphone access in your browser. Allow it when the browser asks. > [!TIP] > > A free call line. Manual calls share your organization's [call concurrency](https://docs.tryorato.com/account/billing.md#call-concurrency) with campaigns and inbound calls. ## Make a call ![Manual call dialer](https://mintcdn.com/oratoinc/_v09achgY1-wJkWh/images/app/manual-calls-dialer.jpg?fit=max\&auto=format\&n=_v09achgY1-wJkWh\&q=85\&s=6c43a7ba8c0271cc4d6eab0c17e5345b) **1. Open the dialer** Go to **Manual Calls → Call History** and click **Open dialer**, or click **Open dialer** under **Quick actions** on the manual calls dashboard. The calling workspace opens on the right with two tabs: **Dialer** and **Phonebook**. **2. Choose a caller ID** In **Calling from**, pick which of your numbers the call comes from. **3. Enter the number** Pick the country code (for example **+91**) and type the number, or use the keypad. To call another country, type `+` and the full international number. **4. Call** Start the call and talk through your computer's microphone and speakers. **5. Set the outcome** When the call ends, Orato asks **How did this call go?** Choose an outcome and click **Save outcome**. You can also **Redial** or **Skip for now**. Click **Hide workspace** to close the dialer panel. ### Call from the phonebook The **Phonebook** tab lists every contact from your [lead lists](https://docs.tryorato.com/leads.md) (for example, **446 contacts available**), with a call button on each. * **Search** by name or phone number. * Filter by list (**All Batches**) and by **Status**. * Sort by name (**Name (A-Z)**). Click the green call button next to a contact to dial them. The call is linked to that lead. ## Call outcomes Label every connected call so your reports stay accurate. | Outcome | Use when | | - | - | | **Qualified** | The lead meets your criteria | | **Not interested** | The lead declined | | **Callback** | The lead asked you to call back later | | **No answer** | Nobody picked up | | **Voicemail** | The call went to voicemail | | **Failed** | The call couldn't connect | | **Transferred** | You passed the caller to someone else | Calls that still need a label show **SET OUTCOME** in the **Outcome** column. Click it to choose one. ## Call History ![Manual call history](https://mintcdn.com/oratoinc/_v09achgY1-wJkWh/images/app/manual-calls.jpg?fit=max\&auto=format\&n=_v09achgY1-wJkWh\&q=85\&s=8e2503dc97ddcb1821a022bcbe78a93d) The **Manual Calls** page (Call History) is the log of every browser call. ### Summary cards | Card | Meaning | | - | - | | **Total calls** | All manual calls | | **Needs outcome** | Connected calls on this page still waiting for an outcome | | **Talk time** | Total talk time on this page | | **Wallet balance** | Funds available for manual calls | ### The call list Each row shows **Contact**, **Status**, **Outcome**, **Duration**, and **Date & time**. Search by phone or name, and filter by: * **Status**: Completed, In progress, Failed, No answer * **Outcome**: Qualified, Not interested, Callback, No answer, Voicemail, Failed, Transferred Open the **...** menu on any row to: | Action | What it does | | - | - | | **Redial** | Call the same number again | | **Change outcome** | Correct the outcome label | | **Play recording** | Listen to the call in the browser | | **Download recording** | Save the recording as an audio file | ## Manual calls dashboard ![Manual calls dashboard](https://mintcdn.com/oratoinc/_v09achgY1-wJkWh/images/app/manual-calls-dashboard.jpg?fit=max\&auto=format\&n=_v09achgY1-wJkWh\&q=85\&s=12d1e9e0b4efa42b3b403a7576f48ef3) **Manual Calls → Dashboard** shows how your team's browser calling is performing. Choose the period with the range selector (**Today**, **Last 7 days**, or **Last 30 days**) and click **Refresh** for the latest numbers. ### Insights A banner at the top highlights patterns in your data, for example **Best time to call: 10 AM (100% answer rate)**. ### Headline metrics | Metric | What it shows | | - | - | | **Total calls** | Calls in the period, compared with the previous period | | **Connection rate** | Share of calls answered, for example **6 of 13 answered** | | **Talk time** | Total connected time, with the average per call | | **Conversion rate** | Share of answered calls marked **Qualified** | ### Panels | Panel | What it shows | | - | - | | **Wallet** | Your balance and connected talk time this period | | **Outcome coverage** | Share of calls labelled by an agent, and how many still wait for an outcome | | **Conversion funnel** | Called, then Answered, then Qualified | | **Call outcomes** | Breakdown by outcome, including calls still **Pending** | | **Call volume by hour** | Answered and total calls for each hour of the day | | **Daily call trend** | Answered calls, minutes, and total calls per day | | **Top contacted leads** | The leads your team called most | | **Quick actions** | Shortcuts to **Open dialer**, **View phonebook**, and **Call history** | > [!TIP] > > Aim for 100% **Outcome coverage**. Unlabelled calls make conversion and funnel numbers less reliable. ## Manual calls vs. AI calls | | Manual calls | AI calls | | - | - | - | | **Who talks** | A person on your team | An AI assistant | | **Where to start** | Manual Calls → Open dialer | [Logs → Make call](https://docs.tryorato.com/calls/outbound.md) or [Campaigns](https://docs.tryorato.com/campaigns.md) | | **Outcome** | Set by the agent after the call | Set automatically from the conversation | | **Billing** | Per connected minute from the wallet | Per billable minute, based on the assistant's providers | This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.