> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tryorato.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Answer your business line with AI

> Set up an inbound assistant that answers every call, uses your FAQs, raises tickets, and transfers to a person when needed.

In this tutorial you'll build an AI receptionist for a clinic. It answers calls, handles common questions, and hands off to your front desk when needed.

**You'll need:** a wallet balance and a phone number.

**1. Buy a number**

Go to **Phone Numbers → Buy a number**. Buy a US number instantly, or submit **India compliance** (company legal name and GSTIN) for an Indian number. Approval takes 2 to 3 business days.

**2. Add your knowledge**

Go to **Knowledge Base** and upload a short FAQ document (PDF, TXT, or DOCX, up to 2 MB) with opening hours, address, doctors, services, and fees. Or click **Import website** to pull in your site's pages.

**3. Create the assistant**

Go to **AI Assistants** and click **Clinic Appointment Scheduler**.

* **Agent name**: `Asha`
* **First message**: `Thank you for calling Acme Clinic, this is Asha. How can I help you today?`
* Replace the clinic details in the instructions with your own.

**4. Configure settings**

On the **Settings** tab:

* **Role**: Inbound
* **Inbound phone number**: the number you bought
* **Who speaks first?**: Agent speaks first, so callers hear the greeting right away
* **Interruption sensitivity**: Default, or **Strict** if many callers are in noisy places

**5. Add a human fallback and knowledge**

On the **Advanced** tab:

* **Transfer to Human**: your front desk number, in E.164 format (for example `+919876543210`)
* **Knowledge documents**: select your FAQ
* **Ticketing Integration**: optional, if you've connected Zoho Desk or Zendesk

Add to the instructions:

```text theme={null}
If the caller has a medical emergency, tell them to call emergency services immediately.
If they ask for a doctor or the front desk, transfer the call.
Never give medical advice.
```

Click **Create Assistant**.

**6. Test**

Call your number from your phone. Ask about opening hours, book an appointment, and ask for a person to check the transfer.

**7. Monitor**

Track **Answered by AI**, **Escalated to Human**, and **Missed** on the **Dashboard**, and read call summaries on **Conversations**.


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