Ticketing - Orato

Connect a helpdesk so that when a caller reports a problem, your assistant raises a ticket automatically. Your support team picks it up in the tool they already use.

Tool	Status
Zoho Desk	Available
Zendesk	Available
Freshdesk	Request this integration

Set up

Connect the helpdesk

Go to Integrations, find Zoho Desk or Zendesk, and click Connect. Complete the sign-in in the connection window.For Zoho Desk, you can optionally choose your account’s Domain Extension (the region of your Zoho account).

Select it on your assistant

Open the assistant, go to the Advanced tab, and choose the tool under Ticketing Integration.

Tell the assistant when to raise a ticket

Add guidance to the instructions:

If the caller reports a problem with an order, delivery, or payment,
collect their name, order number, and a short description of the issue,
then raise a support ticket and tell them the team will follow up.

Test

Use Talk to report a test issue and check that the ticket appears in your helpdesk.

Pair ticketing with Transfer to Human on the Advanced tab: raise a ticket for routine issues, and transfer urgent ones to a person.

​Set up

Set up