1
Start from a template
Go to AI Assistants and click NBFC Loan Follow-up. Set the Agent name, for example
Neha, and replace the lender details in the instructions with your own.2
Set the language
On the Voice tab:
- Primary language: Hindi
- Auto switch language: on, so the assistant follows callers who reply in English
3
Choose a Hindi voice
Select Sarvam (model Bulbul v3) and preview the voices. Pick one that sounds natural for your audience and keep the speed close to 1.0x.
4
Translate the instructions
On the Prompt tab, click Translate prompt. Orato rewrites the instructions in Devanagari with a natural, spoken tone. Placeholders like
{customer_name} and your section structure stay as they are.Review the result, then update the First message in Hindi, for example:5
Check the transcriber
On the Advanced tab, Orato picks a transcriber from your languages. To set it yourself, click Change and choose Sarvam AI → Saaras v4 Realtime.
6
Pick the AI model
On the Settings tab, set Role to Outbound and choose a caller ID. Try Anthropic Claude Haiku 4.5 first, then compare with Sarvam AI → Sarvam 105B.
7
Test with native speakers
Use Talk and ask colleagues who speak Hindi to try it. Listen for unnatural phrasing, wrong number formats, and how it handles Hinglish.
Tips
- Ask the assistant to say amounts the way callers expect, for example in lakhs.
- Keep compliance language (fees, interest, consent) in Guardrails, and review the translated version carefully.
- See Multilingual assistants for other Indian languages.