The Assistants page
Go to AI Assistants in the sidebar. The page shows:- Your assistants: every assistant in your workspace. Use the search box to find one by name or ID.
- Agent templates: ready-made starting points for common use cases. See Assistant templates.
Create an assistant
Click + Create Assistant, or click a template to start with its prompt pre-filled. The editor has these tabs:Prompt
Agent name, first message, and instructions. Generate a prompt, import from your website, or translate it.
Voice
Voice provider, model, voice, speed, primary language, and automatic language switching.
Settings
Role, caller ID or inbound number, AI model, temperature, who speaks first, and interruption sensitivity.
Branding
Colors, logo, and copy for the website widget. Shown only for Web Widget assistants.
Advanced
Transcriber, call limits, end call phrases, recording, transfer to a human, ticketing, and knowledge documents.
Live cost estimate
The top of the editor shows the estimated cost per minute in USD and INR, split into Transcriber, LLM, Voice, and Platform. It updates as you change providers and models.
Roles at a glance
You can test any assistant in the browser before you connect a number.
Test your assistant
Use Talk in the assistant editor to have a live voice conversation in your browser. Talk uses the voice and speed you selected on the Voice tab. After testing, review the transcript in Conversations and refine the prompt.Next steps
Write the prompt
Start with the most important tab.
Prompting guide
Best practices for voice instructions.