Skip to main content
The knowledge base holds the information your assistants look up during conversations: product details, pricing, FAQs, policies, and scripts. Add content once, then attach it to any assistant.
Knowledge base page

​
Limits

Imported website pages count toward organization storage but never use file upload slots.

​
Upload documents

1

Open Knowledge Base

Click Knowledge Base in the sidebar.
2

Upload

Drag files onto the upload area, or click it to browse.
3

Wait for processing

Each file appears under Documents with its type, size, token count, and status. A document can be attached to assistants once it’s ready.

​
Import a website

1

Click Import website

Enter your site URL, for example https://example.com.
Import website dialog
2

Find pages

Click Find pages. Orato lists the best pages from the site.
3

Pick pages

Select the pages to add. They’re crawled and indexed into your knowledge base.
You can also import a website directly from an assistant’s Prompt tab with Import from website. Orato adds the pages to the knowledge base and helps you confirm business facts for the prompt.

​
Attach knowledge to an assistant

Open the assistant, go to the Advanced tab, and select documents under Knowledge documents. Ready documents are searched on calls and in widget chats.

​
Write documents that work well

  • One topic per document. Separate pricing, FAQs, and policies so search finds the right one.
  • Use plain language. Write facts the way you’d say them on a call.
  • Use question-and-answer format for FAQs.
  • Keep it current. Replace outdated files so the assistant never quotes old prices.
  • Remove noise. Strip headers, footers, and boilerplate that waste storage.
Your assistant can only be as accurate as its documents. Tell it in Guardrails not to guess when the answer isn’t in its knowledge.