Overview
The Calls section is your central log of every call made or received by your AI Assistants. Track real-time activity, review completed calls, and analyse performance metrics all in one place.
Successful Calls
Number of calls that connected and completed successfully today
Call Duration
Total minutes of calls made today
Conversion Rate
Percentage of calls that resulted in a qualified lead or desired outcome
Real-time Activity
Live view — calls per minute, active calls right now, and today’s total minutes
Call types
Orato handles two types of calls:- Outbound Calls
- Inbound Calls
Outbound calls are made by your AI Assistant to contacts in a Lead Batch, triggered through a Campaign.
- Initiated automatically when a Campaign is running
- Can also be triggered manually from the dashboard
- Uses the phone number assigned to the assistant as the caller ID
Real-time monitoring
The Real-time panel on the dashboard shows live call activity:| Metric | What it means |
|---|---|
| Calls/min | Current call rate - how many calls are being made per minute |
| Current Hour | Number of calls in the current hour |
| Active Calls | Calls connected and in progress right now |
| Today’s Minutes | Total billable minutes used today |
The real-time panel updates live. Use it to monitor active campaigns and ensure calls are progressing as expected.
Monthly call statistics
The monthly stats panel shows a broader view of your calling performance:| Metric | Description |
|---|---|
| Attempts | Total call attempts made this month |
| Connected | Calls that successfully connected |
| Completed | Calls that ran to completion |
| Success Rate | Percentage of attempts that completed successfully |
Call usage and billing
The Call Usage Statistics section shows your consumption against your plan:Connection Rate
Percentage of call attempts that actually connected to a live person
Connected Calls
Total number of calls that connected (all time)
Billable Minutes
Total minutes consumed — shown with your remaining minute balance
Estimated Cost
Call outcomes
Every call is tagged with an outcome after it ends. View outcome breakdowns in the Call Outcomes chart:| Outcome | Meaning |
|---|---|
| Qualified | Lead met the qualification criteria during the call |
| Not Interested | Lead explicitly declined |
| No Answer | Call rang but wasn’t picked up |
| Voicemail | Call reached voicemail |
| Busy | Line was busy at time of call |
| Failed | Call could not be connected |
Call history
To view individual call records, go to Conversations — where every call has a full transcript, duration, outcome, and recording available.View Conversations →
Access full transcripts, recordings, and outcomes for every call