Dashboard

The dashboard is the first page you see after logging in. It updates live, as shown by the Live indicator in the top right.

Headline metrics

Metric	What it shows
Total Leads	All leads, with how many are new and hot
Calls Today	Calls placed today, completed count, and average duration
Lead Conversion	Share of leads that became qualified
Inbound Answer Rate	Share of today’s inbound calls that were answered
Avg Response Time	How quickly the AI gives its first response
AI Handle Rate	Share of calls handled by AI without escalation

Call activity

A chart of total, completed, connected, inbound, and outbound calls, plus billable minutes. Change the time range with the dropdown (for example Last 7 days).

AI assistant performance

Metric	Meaning
Handle Rate	Share of conversations the AI completed on its own
Escalation Rate	Share transferred to a human
Avg AI Duration	Average length of AI-handled conversations
Active / Total	Active assistants out of all assistants
Top escalation reason	The most common reason calls are escalated
Inbound / outbound bots	How many assistants of each role you have

Call usage statistics

Connection Rate, Connected Calls, Billable Minutes (with estimated minutes remaining), and Usage cost (USD) for the current month.

Outcomes

Inbound outcomes: Answered by AI, Escalated to Human, Missed, Voicemail Left, Callback Requested.
Outbound outcomes: Connected, No Answer, Callback, Not Interested, Qualified.

More panels

Panel	What it shows
Action required	Items that need your attention. Shows All caught up! when there are none.
Call performance	Completed, inbound, successful, and total calls over time
Lead sources	Where your leads came from
Quick actions	Shortcuts to Add New Lead, Create Campaign, and Test Assistant
Today’s schedule	Meetings scheduled for today
AI assistants overview	Total, active, inbound, and outbound assistants
Recent activity	Latest events in your workspace

New to Orato? Click the tour button in the top bar for a guided walkthrough of the dashboard.

Getting started

Build assistants

Inventory

Deploy

Monitor

Manage account

Guides

Headline metrics

Call activity

AI assistant performance

Call usage statistics

Outcomes

More panels

​Headline metrics

​Call activity

​AI assistant performance

​Call usage statistics

​Outcomes

​More panels

Headline metrics

Call activity

AI assistant performance

Call usage statistics

Outcomes

More panels