Overview
Phone numbers are what your AI Assistants use to make outbound calls and receive inbound calls. You purchase numbers directly through Orato; no third-party telephony provider setup needed.
🇺🇸 United States
Numbers with +1 country code for US-based calling
🇮🇳 India
Numbers with the +91 country code for India-based calling
Buying a phone number
1
Go to Phone Numbers
Click Phone Numbers in the left sidebar. You’ll see all available numbers with their status and country.Stats at the top show the total available numbers and Countries covered.
2
Click Buy Number
Find a number you want and click Buy Number next to it. This opens the compliance request form.
Before any number can be activated, Orato requires a one-time compliance verification to confirm your business identity. This is required by telecom regulations.
3
Submit your compliance request.
Check the confirmation box and click Submit for Review.
4
Wait for approval
Orato reviews your documents. Once approved, your number is activated and ready to be assigned to an AI Assistant.
Compliance is a one-time process per account. Once approved, you can purchase additional numbers without resubmitting documents.
Compliance tab
Click the Compliance tab on the Phone Numbers page to see all your compliance requests:Assigning a number to an assistant
Once you have an active phone number, connect it to an AI Assistant:- Go to AI Assistants and open the assistant you want to use for calls
- In the Setup step, select your phone number in the telephony settings
- Save the assistant
Next steps
AI Assistants
Assign your number to an AI Assistant
Campaigns
Start making outbound calls with your number
Calls
Monitor call activity and billing
Conversations
Review call transcripts and outcomes