Phone numbers

Your assistants need a phone number to make campaign calls and to receive inbound calls. Numbers are bought from your organization wallet.

Overview stats

Stat	Meaning
Your numbers	Numbers your organization owns
Avg pickup (30D)	Average pickup rate over the last 30 days
Best caller ID	Your best-performing number
Wallet balance	Funds available. Click Add funds to top up.

US numbers are available instantly.

Open Buy a number

Go to Phone Numbers and click the Buy a number tab.

Select United States

Available numbers are listed with their location and monthly price.

Click Buy

The monthly price is paid from your wallet and the number appears under My numbers.

Indian numbers require business verification first.

Select India

On the Buy a number tab, select India. The India compliance form appears.

Submit your company details

Enter your Company legal name, GSTIN, and optionally your CIN, then click Submit for verification.

Wait for approval

The Orato team reviews requests within 2 to 3 business days. After approval you can browse and buy Indian numbers.

To…	Do this
Make outbound calls	Set the number as Outbound caller ID on an Outbound assistant’s Settings tab
Answer inbound calls	Set it as Inbound phone number on an Inbound assistant’s Settings tab

You can test any assistant in the browser without a number.

Calling Indian leads? Use an Indian number as caller ID. People are far more likely to answer a local number.