Conversations - Orato

Conversations is the log of every interaction your assistants have: phone calls, widget voice calls, and widget chats.

Conversations page

Summary cards

Card	Meaning
Total conversations	All interactions
Voice	Voice conversations from the widget
Chat	Text conversations from the widget

The conversation list

Each row shows:

Column	Meaning
Contact	Phone number or visitor
Type	Voice or chat
Status	For example Completed
Assistant	The assistant that handled it
Duration	Length of the conversation
Summary	AI-generated summary
Outcome	Result of the conversation
Date & time	When it happened

Filter by status, mode (voice or chat), outcome, and date range, or search by contact. Click Refresh to load the latest conversations and Export to download them.

Conversation details

Click View on any row to see the contact, type, assistant, time, and Billing: call cost, duration, and billable minutes.

Billable minutes are rounded up. For example, a 29-second call shows 1 billable minute.

Use conversations to improve your assistant

Read conversations with a poor outcome and find where the assistant lost the caller.
Look for questions it couldn’t answer, and add them to the knowledge base.
Spot repeated objections and script responses in the prompt.