What is the Outbound?
Outbound calls are calls your AI Assistant makes to contacts. You can trigger a single call from the dashboard, run a campaign to call a whole lead batch at once, or integrate directly with the API to trigger calls from your own application.
Three ways to make an outbound call
- Dashboard - single call
- Campaign - call a whole list
- API - trigger from your code
Use this when you want to call one specific person right now.
Enter the number and select an assistant.
Enter the recipient’s phone number in international format and choose which AI Assistant should handle the call.
What you see in the call list
Every outbound call shows up in the Calls page with these details:| Column | Description |
|---|---|
| Call Details | Whether it was outbound or inbound, and the phone number |
| Lead | The contact associated with this call, with a View Lead link |
| Status | COMPLETED, IN PROGRESS, FAILED, or TRANSFERRED |
| Duration | How long did the call last |
| Outcome | The result of the call is tagged by your assistant |
| Date & Time | When the call happened |
| Actions | Options to view details, read the transcript, or replay the recording |
Filtering the call list
Use the filters at the top of the page to narrow down what you’re looking at:- All Status: filter by Completed, Failed, In Progress, or Transferred
- All Outcome: filter by Qualified, Not Interested, Dead, etc.
- From Date / To Date: filter by a date range
Call statuses
| Status | What it means |
|---|---|
COMPLETED | The call connected and ran to a natural end |
IN PROGRESS | The call is happening right now |
FAILED | The call couldn’t connect |
TRANSFERRED | Your assistant transferred the call to a human agent |
Things to know
Outbound calls require a phone number in your account. If you haven’t bought one yet, go to Phone Numbers and complete the compliance process first.
Where to go next
Campaigns
Call your entire lead list automatically
Call History
Review transcripts and recordings of past calls
Inbound Calls
Set up your assistant to receive incoming calls
Phone Numbers
Get a number for outbound calling