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Orato uses a prepaid wallet in USD. Calls and phone numbers are paid from your wallet balance.
Billing & Credits

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Check your balance

Your balance is always visible in the top bar of the app. Full details are in Settings → Billing & Credits, which shows the Current balance in USD with an approximate INR value.

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Add funds

1

Open Billing & Credits

Go to Settings → Billing & Credits, or click Add funds on the Phone Numbers page.
2

Choose an amount

Pick $25**, **$50, $100**, or **$200, or enter a custom amount. The minimum is $10 and the maximum is $5,000.
3

Pay

Click Continue to payment. Payments are processed securely by Razorpay.
You’re charged in INR at the live exchange rate, and your wallet stays in USD. 18% GST on services and estimated Razorpay fees are shown before you pay. Orato does not store card details.

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What uses wallet credit

Track spend on the Dashboard (Usage cost (USD) and Billable Minutes) and per conversation on Conversations.
Top up before launching a campaign so calls aren’t interrupted by a low balance.

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Invoices

GST tax invoices for your purchases are listed under Invoices with invoice number, date, amount, and status. Invoice numbers follow the format OR/sequence/FY and are never reused. Set the legal name, address, and GSTIN printed on invoices under Workspace.