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Manual Calls lets your team make regular phone calls straight from the browser, without an AI assistant. Use it for hot leads, follow-ups that need a human touch, or calling back someone your AI agent qualified. Manual calls use your organization’s phone numbers as caller ID and are billed from your wallet per connected minute. In the sidebar, Manual Calls has two pages:

Before you start

At least one phone number. See Phone numbers.
Wallet balance. Manual calls are billed per connected minute.
Microphone access in your browser. Allow it when the browser asks.
A free call line. Manual calls share your organization’s call concurrency with campaigns and inbound calls.

Make a call

Manual call dialer
1

Open the dialer

Go to Manual Calls → Call History and click Open dialer, or click Open dialer under Quick actions on the manual calls dashboard. The calling workspace opens on the right with two tabs: Dialer and Phonebook.
2

Choose a caller ID

In Calling from, pick which of your numbers the call comes from.
3

Enter the number

Pick the country code (for example +91) and type the number, or use the keypad. To call another country, type + and the full international number.
4

Call

Start the call and talk through your computer’s microphone and speakers.
5

Set the outcome

When the call ends, Orato asks How did this call go? Choose an outcome and click Save outcome. You can also Redial or Skip for now.
Click Hide workspace to close the dialer panel.

Call from the phonebook

The Phonebook tab lists every contact from your lead lists (for example, 446 contacts available), with a call button on each.
  • Search by name or phone number.
  • Filter by list (All Batches) and by Status.
  • Sort by name (Name (A-Z)).
Click the green call button next to a contact to dial them. The call is linked to that lead.

Call outcomes

Label every connected call so your reports stay accurate. Calls that still need a label show SET OUTCOME in the Outcome column. Click it to choose one.

Call History

Manual call history
The Manual Calls page (Call History) is the log of every browser call.

Summary cards

The call list

Each row shows Contact, Status, Outcome, Duration, and Date & time. Search by phone or name, and filter by:
  • Status: Completed, In progress, Failed, No answer
  • Outcome: Qualified, Not interested, Callback, No answer, Voicemail, Failed, Transferred
Open the … menu on any row to:

Manual calls dashboard

Manual calls dashboard
Manual Calls → Dashboard shows how your team’s browser calling is performing. Choose the period with the range selector (Today, Last 7 days, or Last 30 days) and click Refresh for the latest numbers.

Insights

A banner at the top highlights patterns in your data, for example Best time to call: 10 AM (100% answer rate).

Headline metrics

Panels

Aim for 100% Outcome coverage. Unlabelled calls make conversion and funnel numbers less reliable.

Manual calls vs. AI calls